Last Updated: March 10, 2026
Find answers to common questions about using CreatorHub. Can't find what you're looking for? Contact us at admin@creatorhubb.com.
CreatorHub is a marketplace app that connects creative professionals — photographers, videographers, and other creatives — with clients looking to book their services. You can discover creators, book sessions, communicate through in-app messaging, make secure payments, and receive your final deliverables all in one place.
Creating an account and browsing creators is completely free. A service fee is applied only when you make a booking. Creators also pay a platform fee on their earnings.
There are two account types: Client (for people looking to hire creatives) and Creator (for creative professionals offering their services). You select your role when you sign up.
You can create an account using your email address and a password, or sign up instantly with Sign in with Apple.
Use the Explore tab to browse creators by specialty, location, or keyword. You can also view nearby creators if you have location services enabled. Each creator card shows their name, specialty, rating, and starting price.
CreatorHub uses a fair discovery algorithm that gives all creators — including new ones — a chance to appear in results. The system balances visibility so that highly rated creators are prominently featured while newer creators still get exposure to build their profiles.
Yes. Tap the heart icon on any creator's card or profile page to add them to your Wishlist. You can view all your saved creators in the Wishlists tab.
A creator's profile includes their bio, specialty, portfolio of photos and videos, service packages with pricing, availability calendar, reviews and ratings from past clients, and their location.
From a creator's profile, tap "Book Now" to see their availability calendar. Select your preferred date and time, choose a service package (if offered), add any notes about your project, and submit your booking request.
Your payment card is authorized (placed on hold) but not charged. The creator will review your request and either approve or decline it. Once approved, your card is charged and the booking is confirmed. You'll receive a notification at each step.
Portrait Photography, Wedding Photography, Event Photography, Product Photography, Real Estate Photography, Fashion Photography, Commercial Video, Corporate Event, and Other.
Yes. You can message any creator through their profile to discuss your project before committing to a booking.
Some creators prefer to provide custom quotes. If pricing is hidden, you'll see a "Request Quote" option. Use the messaging feature to discuss your needs and get a personalized quote.
We accept Visa, Mastercard, American Express, Discover, and Apple Pay. All payments are processed securely through Stripe.
Clients pay a 10% service fee on top of the booking amount. Creators pay a 7% platform fee that is deducted from their payout. For example, on a $100 session: the client pays $110, and the creator receives $93.
Yes. All payment card details are handled directly by Stripe, a PCI-DSS compliant payment processor. CreatorHub never stores your full card numbers on our servers.
Yes. You can save multiple payment methods to your account for faster checkout on future bookings.
Yes. Your full payment history is available in the app and can be exported as a PDF, CSV, or Excel file.
The refund amount depends on when you cancel:
| Timing | Refund |
|---|---|
| More than 24 hours before the session | Full refund (100%) |
| 12 to 24 hours before the session | Partial refund (50%) |
| Less than 12 hours before the session | No refund |
| Creator cancels (any time) | Full refund (100%) |
Open the booking from your Bookings tab, tap "Cancel Booking," select a reason, and confirm. The app will show your calculated refund amount before you confirm so there are no surprises.
Yes. Both clients and creators can request a reschedule at least 12 hours before the original session time. You can pick a new date and time, and the other party must approve the change. The session duration stays the same as the original booking.
You can submit a no-show refund request through the app after the scheduled session time has passed. Provide a description of what happened and confirm that you attempted to contact the creator. Our team reviews no-show claims within 24–48 hours, and if confirmed, you receive a full refund.
Messages between you and a creator are organized by project type. For example, a conversation about a wedding shoot is separate from one about a portrait session. This keeps your communications organized across multiple bookings.
You can send text messages, photos, videos, and documents. Creators can also send custom package proposals directly within the chat for you to review and accept or decline.
Yes. Messages show delivery statuses: Sending, Sent, Delivered, and Read.
Yes. You can pin important conversations to the top of your inbox or archive older ones to keep things tidy.
After your session, the creator uploads a delivery link through the app. You'll receive a push notification when your files are ready. The creator can share files via Dropbox, Google Drive, iCloud Drive, OneDrive, WeTransfer, or a custom link.
Yes. After downloading your files, tap "Confirm Delivery" in the app. This lets the creator know you've received everything. If you don't confirm, you'll receive automatic reminders at 48 and 96 hours.
Projects let you post a job listing describing what you need. Instead of searching for a creator, creators browse your listing and submit proposals to you. It's a great option when you want to compare multiple creators or have a specific set of requirements.
You provide a title, description, project type, budget, location (or mark it as remote), event date (or mark as flexible), deadline, deliverables needed, estimated duration, guest count (for events), and style preferences.
You can choose from preset ranges (Under $500, $500–$1,000, $1,000–$2,500, $2,500–$5,000, Over $5,000), set a custom range with your own minimum and maximum, or enter an exact amount.
Creators submit a proposal with a message, their proposed rate, and their availability. You can review all proposals from the project detail screen and select the creator you'd like to work with.
You can leave a review after a booking has been marked as completed. Both a star rating (1–5) and a written comment are required.
Yes. Creators can post a public response to any review on their profile.
Reviews that violate our Terms of Service or content guidelines may be removed by CreatorHub. Creators may not offer incentives in exchange for positive reviews.
After selecting the Creator account type, the Setup Wizard walks you through 7 steps: uploading a profile photo, entering your basic info, choosing your specialty, setting your pricing, creating service packages, configuring your availability, and building your portfolio. You can skip the wizard and complete these later, but your profile won't appear in search results until setup is complete.
In your creator settings, you can set your working hours, add or remove specific available dates, configure booking lead time (how far in advance clients must book), set a minimum session duration, and add buffer time between back-to-back bookings. There's also a bulk add option to mark many dates as available at once.
You can set hourly rates, day rates, or both. You can also create service packages with custom names, descriptions, prices, session durations, and lists of deliverables. If you prefer, you can hide your rates and have clients request a custom quote instead.
Payments are processed through Stripe Connect. You'll need to set up a Stripe Connect account through the app to receive payouts. Payouts are sent within 2–5 business days after a booking is completed. A 7% platform fee is deducted from each payout.
Upload up to 10 photos and 5 videos at a time through the Portfolio section of your profile. You can pin your best work to the top of your portfolio grid. We recommend having 10–15 portfolio pieces for a strong profile.
After a session, go to the booking detail and tap "Upload Delivery." You can share a link from Dropbox, Google Drive, iCloud Drive, OneDrive, WeTransfer, or any custom URL. The client will be notified and can confirm receipt through the app.
Go to Profile > Account Settings > Delete Account. You'll need to type "DELETE" to confirm and re-enter your password (or re-authenticate with Apple if you used Sign in with Apple). This permanently removes your profile, bookings, messages, portfolio, and reviews. This action cannot be undone.
Yes. Go to Profile > Account Settings to update your password. If you've forgotten your password, use the "Forgot Password" option on the login screen to receive a reset email.
Go to Profile > Notification Settings to customize which push notifications you receive, including alerts for bookings, messages, deliveries, and account activity.
Yes. You can block or report any user from their profile. Blocked users cannot contact you, and their content will be hidden from your view. Reports are reviewed by our team.
Your data is stored on secure Google Cloud servers with encryption in transit. Payment information is handled by PCI-DSS compliant Stripe. For full details, see our Privacy Policy.
Our support team is here to help:
Email: admin@creatorhubb.com
In-App: Profile > Help Center > Contact Support