Terms of Service

Last Updated: March 10, 2026

Welcome to CreatorHub. These Terms of Service ("Terms") govern your access to and use of the CreatorHub mobile application ("App") operated by CreatorHub ("we," "us," or "our"). By creating an account or using the App, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the App, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you do not agree with any part of these Terms, you must not use the App.

2. Description of Service

CreatorHub is a marketplace platform that connects creative professionals ("Creators") with individuals and businesses seeking creative services ("Clients"). The App facilitates:

• Creator profile discovery and search
• Booking and scheduling of creative services
• In-app messaging between Creators and Clients
• Secure payment processing
• Digital delivery of completed work
• Reviews and ratings
• Project posting and creator matching

CreatorHub acts as a platform facilitator. We are not a party to the agreements between Creators and Clients, nor are we an employer of any Creator.

3. User Accounts

3.1 Registration

To use the App, you must create an account using either email/password or Apple Sign In. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Account Types

• Client Account: For users seeking to hire creative professionals for projects and bookings.
• Creator Account: For creative professionals offering their services through the platform.

3.4 Account Termination

You may delete your account at any time through the App. We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are reported for abusive behavior.

4. Creator Obligations

If you register as a Creator, you agree to:

• Provide accurate information about your skills, experience, and availability
• Only upload portfolio content that you own or have the right to display
• Fulfill confirmed bookings in a professional and timely manner
• Deliver completed work as agreed upon with the Client
• Maintain appropriate business licenses and insurance as required by your jurisdiction
• Comply with all applicable laws and regulations related to your services
• Set up and maintain a valid Stripe Connect account for receiving payments

5. Client Obligations

If you register as a Client, you agree to:

• Provide accurate booking details including dates, times, and requirements
• Make timely payments for confirmed bookings
• Communicate clearly and respectfully with Creators
• Not request services that are illegal or violate these Terms
• Confirm delivery of completed work in a timely manner

6. Bookings and Payments

6.1 Booking Process

Clients may request bookings with Creators through the App. Bookings are subject to Creator availability and approval. A booking is confirmed once the Creator accepts and payment is processed.

6.2 Payment Processing

All payments are processed securely through Stripe, Inc. By making a payment, you agree to Stripe's Terms of Service. CreatorHub does not store your full payment card details.

6.3 Platform Fees

CreatorHub charges a service fee on bookings. The fee structure is disclosed to both Clients and Creators before a booking is confirmed. Fees are non-negotiable and subject to change with notice.

6.4 Creator Payouts

Creators receive payouts through Stripe Connect. Payout timing and methods are subject to Stripe's policies and the Creator's Stripe Connect account configuration.

6.5 Taxes

Creators are solely responsible for determining and paying any applicable taxes on their earnings. CreatorHub does not withhold taxes on behalf of Creators. Clients are responsible for any applicable sales tax on their purchases.

7. Cancellations and Refunds

7.1 Client Cancellations

• Cancellations made more than 48 hours before the booking start time may be eligible for a full refund.
• Cancellations made within 24-48 hours of the booking may be subject to a partial refund.
• Cancellations made less than 24 hours before the booking are generally non-refundable.

7.2 Creator Cancellations

Creators who cancel confirmed bookings may face account penalties including reduced visibility in search results. Repeated cancellations may result in account suspension.

7.3 No-Shows

If a Creator fails to show up for a confirmed booking, the Client may request a full refund through the App. If a Client fails to show up, the Creator retains the full booking payment.

7.4 Disputes

If a dispute arises between a Client and Creator, both parties should first attempt to resolve it through the App's messaging feature. If a resolution cannot be reached, either party may contact CreatorHub support for mediation.

8. Content and Intellectual Property

8.1 User Content

You retain ownership of content you upload to the App (portfolio images, videos, messages, reviews). By uploading content, you grant CreatorHub a non-exclusive, worldwide, royalty-free license to display, distribute, and reproduce that content as necessary to operate the App.

8.2 Prohibited Content

You may not upload or share content that:

• Infringes on the intellectual property rights of others
• Is obscene, defamatory, threatening, or harassing
• Contains malware, viruses, or harmful code
• Is fraudulent or misleading
• Violates any applicable law or regulation
• Contains personal contact information intended to circumvent the platform (phone numbers, email addresses, social media handles in initial messages)

8.3 Deliverables

The intellectual property rights in work produced by Creators for Clients are governed by the agreement between the Creator and Client. CreatorHub makes no claim to ownership of deliverables.

9. Prohibited Conduct

You agree not to:

• Use the App for any unlawful purpose
• Impersonate any person or entity
• Attempt to circumvent the platform to avoid paying fees
• Harass, abuse, or threaten other users
• Post false reviews or manipulate the rating system
• Create multiple accounts to evade suspensions or bans
• Scrape, data-mine, or use automated tools to access the App
• Reverse engineer, decompile, or disassemble the App
• Interfere with or disrupt the App's infrastructure
• Use the App to solicit users to competing platforms

10. Reviews and Ratings

Clients may leave reviews and ratings for Creators after a completed booking. Reviews must be honest, relevant, and based on actual experience. CreatorHub reserves the right to remove reviews that violate these Terms or our content guidelines. Creators may not offer incentives in exchange for positive reviews.

11. Blocking and Reporting

Users may block or report other users for violations of these Terms. CreatorHub will review reports and take appropriate action, which may include warnings, content removal, or account suspension. Abuse of the reporting system may result in action against the reporting user's account.

12. Privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

13. Disclaimers

• CreatorHub does not guarantee the quality, safety, or legality of services offered by Creators.
• CreatorHub does not endorse or verify the qualifications or credentials of any Creator.
• CreatorHub is not responsible for disputes between Clients and Creators.
• CreatorHub does not guarantee continuous, uninterrupted access to the App.

14. Limitation of Liability

To the maximum extent permitted by law, CreatorHub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the App, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage resulting from services booked through the App
• Unauthorized access to your account or data
• Any third-party conduct on the App

Our total liability for any claim arising out of these Terms shall not exceed the amount of fees you paid to CreatorHub in the twelve (12) months preceding the claim.

15. Indemnification

You agree to indemnify and hold harmless CreatorHub, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the App, violation of these Terms, or infringement of any third-party rights.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the App or via email at least 30 days before they take effect. Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CreatorHub regarding your use of the App.

20. Contact Us